Overview In pursuit of service excellence, this Aquatics Recreation Manager is a leadership position in the Division of Recreation Services; the position oversees recreation and aquatic facility management, aquatic staff supervision, aquatic budgets, and aquatic programming for all of the City of Alexandria's aquatics facilities. Pools managed by this position include Rixse Pool (indoor) at Chinquapin Park Recreation Center and Aquatics Facility, Old Town Pool (outdoor), Memorial Pool (outdoor), and Warwick Pool (outdoor). The Recreation Manager achieves goals through supervision of a large team of seasonal, contractual, part-time, and full-time aquatics staff. This position reports to and receives support from the Regional Program Director or Division Chief.
Major areas of responsibility include:
Management of day-to-day operation, maintenance, and administration of the City of Alexandria's aquatic facilities, including the hiring, training, certification, and supervision of aquatics managers, pool operators, lifeguards, and water safety instructors.
Development and implementation of various aquatics programs (including learn to swim classes), ensuring that program objectives are met and exceptional customer experiences are provided.
Projection and oversight for aquatics expense and revenue budgets .
Creation of safe working conditions for aquatics staff and safe recreational facilities for customers by providing ongoing staff training and audits and by performing equipment maintenance and proper chemical handling in accordance with local health codes and national training standards.
The Aquatics Recreation Manager is part of the Division Management Team and is involved in recreation as well as aquatics management. This includes serving as Manager On Duty at the Chinquapin Park Recreation Center and Aquatics Facility, attending division and department meetings, and serving on Division, Department and/or City committees and work groups. This position is provided with opportunities and encouraged to attend professional trainings, conferences, and be involved in professional organizations.
What You Should Bring Each member of our team is accountable for the outstanding delivery of services. You will bring your expertise on aquatics facility, staff, and program management. You will have a demonstrated ability to operate safe and inviting aquatics facilities, lead and train a large and diverse team, and manage a comprehensive learn to swim program while meeting budget targets. You will also bring your experience and knowledge in equipment management to include the care and maintenance of pools, pumps, and chemicals in a safe manner. You should possess independent judgment and initiative, enthusiasm, flexibility, diplomacy, excellent oral and written communication, and emotional intelligence. You should also be available to work various hours which include days, evenings, weekends and some holidays. You will have the ability to be on call and resolve urgent situations over the phone and/or by reporting in person to the aquatics facility. Your personal mission and values must align with those of the Department.
Recruit, hire, coach, and retain 80 seasonal aquatics staff (pool operators, lifeguards, and water safety instructors) annually by Memorial Day weekend to operate multiple pool locations;
Conduct bi-monthly staff in-service, quarterly audits, and bi-annual evaluations to foster engagement, teamwork, skill development, and maintain Red Cross certifications;
Directly supervise one full-time Aquatics Coordinator, one part-time Aquatics Program Specialist, and 20 seasonal shift leaders by providing coaching, mentorship, and strength-based delegation to effectively and efficiently achieve team goals;
Collaborate with Aquatics Program Specialist to manage facility reservations and usage for public lap swimmers, rental groups, swim teams, class participants, event attendees, and partners through development of processes, relationships, and mission-based decision-making to meet community needs while achieving an overall cost recovery goal of 75-100%, and participant overall satisfaction of 95%;
Collaborate with Aquatics Coordinator to develop and manage a variety of "community" and "market rate" aquatic programs, including a comprehensive Red Cross learn to swim program serving approximately 500 participants quarterly in group and private lessons, special events, educational programs, camps, and swim team, meeting program objectives, overall cost recovery goals of 75-100%, and participant overall satisfaction of 95%;
Oversee contracts for pool maintenance, facility management, aquatic program, and pool supplies to ensure safe aquatic facilities with zero critical violations annually from the Alexandria Health Department;
Work with Regional Program Director to develop annual aquatics personnel budget, non-personnel budget, revenue projections, efficiencies to meet cost recovery goal of 75-100%.
About the Department The mission of Recreation, Parks & Cultural Activities is to enrich the City of Alexandria by creating meaningful experiences through public spaces, cultural activities, and programming. The Department's vision is to improve the well-being of every person in our community by connecting them to each other and their environment. The Department's values are Integrity, Civic Responsibility, Continuous Learning, Equity, Exceptional Customer Experiences, and Safety. The Department of Recreation, Parks and Cultural Activities received national accreditation from the Commission for Accreditation of Park and Recreation Agencies (CAPRA). National accreditation requires park and recreation agencies to meet 155 standards representing elements of effective and efficient park and recreation operations. The department has adopted the Commonwealth Centers for High Performance Model for Organizational Excellence, practices shared leadership, and maintains clear workplace expectations.
Minimum & Additional Requirements
Bachelor's Degree and five years of relevant professional experience or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
Four-year College Degree with completion of college-level courses in recreation, physical education, or fine arts; five years of progressively responsible experience in recreation work with a focus on aquatics, including some experience at the level of Recreation Manager I or equivalent; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
Certified as an Aquatics Facility Operator or Certified Pool Operation. Certification in First Aid, CPR for the Professional Rescuer, and WSI lifeguard training or the equivalent.
Ability to work early morning, late evening, weekend, and holiday shifts. Ability to be on call and resolve urgent situations over the phone and by reporting in person to the facility.
More than 7 years of aquatics programming experience, including hands on experience producing aquatics programs. Experience in scheduling and coordinating aquatic staffing and programs; ability to provide working leadership to full-time and part-time staff, contractor and to volunteers. Specialized experience producing a variety of "market rate" aquatic programs for all ages. Customer focused and proven ability to work successfully with others.
Excellent knowledge of computer software to include Word office suite, RecTrac, and other data collection and tracking software. CPRP or CPRE Certified
This position requires successful completion of a criminal records background check and drug screening prior to employment.
Internal Number: 2020-00221
About City of Alexandria
The City of Alexandria is in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has a charming waterfront and is a unique and historic place to live and work. About one-quarter square miles in the city have been designated as a national or local historic district. We proudly embrace our rich history and seize the endless opportunities that lie ahead. If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply for our Aquatics Recreation Manager position.