Assistant Director, NCRB Facility Operations and Aquatics
University of Michigan - Ann Arbor
October 12, 2018
Ann Arbor, Michigan
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The mission of the University of Michigan Recreational Sports is promoting a healthy lifestyle through engagement, leadership and activity. The Department operates multiple programs, four indoor facilities and two outdoor field complexes. The department consists of 36 full-time staff and over 650 student employees. Established in 1913, the department is considered to be one of the first collegiate recreation programs and is the first program to have a facility dedicated to student recreation (Intramural Sports Building, 1928). Recreational Sports reports to Student Life through the Associate Vice President of Student Life.
The Assistant Director is responsible for providing overall leadership and management of daily operations at one of three comprehensive indoor Recreational Sports facilities (Central Campus Recreation Building, Intramural Sports Building, North Campus Recreation Building). This includes personnel, policies and procedures, scheduling, equipment, sales, membership, risk management and maintenance and repair. Responsible for the overall leadership and direction of the aquatics program and aquatic facilities at CCRB and NCRB. Creates budgets, policies, procedures, and directs operations of all areas of oversight. Coordinates all scheduling requests for assigned facility including internal programs, external customers and other university departments and user groups. Work closely with the Rentals and Special Events staff to assist in coordinating external events. Provides outstanding customer service, strategic leadership and vision, mentorship and direct supervision for staff in all areas of oversight. Provides direct supervision to one full time Maintenance Mechanic and approximately 200 student staff including Building Supervisors, Membership Services Assistants, Fitness Attendants and Lifeguards/Instructors. Serves on assigned committees to represent the Department.
Facility/Program Oversight (40%): Recruit, hire, train, supervise, and evaluate all operations staff. Deliver high quality customer service. Direct operations to support the mission and the financial success of the department. Working knowledge of risks associated with facility to include federal, state, University and department policies related to security, fire, life, occupational and safety regulations.. Coordinate and supervise facility schedules; oversee open recreation which includes revision of policies, maintaining standard setups and promoting play. Collaborate with University Plant Services to create and monitor work orders to ensure quality levels of maintenance and custodial support for facilities. Oversee Pro Shop operations to include purchase, maintain inventory, and replacement of check out equipment and concession items. Work with internal Recreational Sports programs and other University departments, including but not limited to, Athletics and Kinesiology for shared use space in Recreational Sports facilities. Manage and supervise the operational and programmatic aspects of the aquatic program.
Fiscal Oversight (10%): Prepare, oversee, forecast, and manage the operating budgets of areas of oversight; manage pro shop equipment purchasing; ensure compliance of operations with Department, Division, and University policies; work collaboratively with Departmental financial staff and the Student Life Business Office. Establish and meet budget goals. Design and produce reports and other analytical mechanisms in order to assist with overall analysis of the Recreational Sports operations.
Staff Oversight (30%): Provide supervision, direction, coaching and mentoring of direct reports; ensure direct reports represent the Department in a positive way; evaluate and provide regular feedback to direct reports; ensure the hiring and development of student facility staff meets Department needs and goals.
Leadership (10%): Provide departmental leadership; develop and enforce departmental policies; ensure the development of students in all areas of supervision; serve on committees or work teams to support the Department, Division and University; collaborate with University colleagues to represent the Department.
Other Requirements (10%): Evening and weekend work responsibilities, as needed; be available by phone to provide leadership during times facilities are operating; attend professional development opportunities, as assigned; other duties as assigned.
A Bachelor's degree in Higher Education, Student Affairs, Recreation, or related field
Minimum of 2 years’ professional work experience in athletic or recreational facility operations management
Minimum of 1 years’ experience with facility scheduling
Minimum of 1 years’ experience in personnel administration
Current certifications in CPR, First Aid, AED; Lifeguarding and Lifeguard Instructor or the ability to obtain within six months of hire
A Master's degree in Higher Education, Student Affairs, Recreation, or related field
A strong background in risk management as it relates to recreation facility operations
Experience in supervising facility operations staff
Experience in development and oversight of facility operation and personnel budgets
Experience in the successful development of students or staff
Experience managing aquatics program and facilities
Knowledge of facility and equipment repair and preventative maintenance
Water Safety Instructor Certification
Sustained involvement in NIRSA or other professional associations
This role may have reporting obligations under Title IX and Clery.
Effective organizational, management and leadership skills within a campus recreation or other related programs
Strong interpersonal and written communication skillswith attention to detail
Demonstrated knowledge and understanding of aquatics programs, facilities and operations
Excellent customer service
A successful candidate will possess certain leadership characteristics deemed important to success in the position. These characteristics include:
A highly collaborative and consultative style within and outside of the organization
An ability to make difficult decisions with diplomacy and inclusion
An innate capability of understanding organizational and student needs and interests
A history of having high levels of trust and integrity
An ability to motivate staff towards a common vision and high performance
An entrepreneurial and innovative attitude
Motivation to create productive learning experiences for students who participate in recreation
Prepare, oversee, forecast, and manage the operating budgets of areas of oversight. The total annual budget responsibility of this position is estimated to be between $300,000-400,000.
Evening and weekend work responsibilities, as needed; be available by phone to provide leadership during times facilities and programs are operating.
Routinely moves equipment/supplies weighing up to 50 lbs.
Full Time Regular Maintenance Mechanic (1)
Student Building Supervisors (20-25)
Student Membership Services Assistants (30-40)
Student Fitness Attendants (30-40)
Student Lifeguards/Instructors (100-120)
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 163935
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.